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Your Rights, Our Obligations, Clearly Stated

Every account on fifs operates under a defined legal framework — covering how we handle your data, what governs your access, and what you can expect from us when something needs to be resolved.

Jurisdiction-dependent accessAccount data rightsPolicy contact channelPakistan-region eligibilityTransparent dispute path

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POLICY CONTACT

Raise a Legal or Policy Concern With Us

If you have a question about how our terms apply to your account, want to understand your data rights, or need to flag a policy concern, our support team is the right starting point. We handle legal and policy queries separately from general account help — so if your question involves account access, data deletion, or a formal dispute, make that clear when you write in so it reaches the right team.

Email Policy Team Send your legal or data query to our policy address. Include your account ID and the specific clause or concern so we can respond with the relevant section.

Live Chat for Account Queries For urgent account-access issues with a legal dimension — such as a restricted account or a disputed transaction via Easypaisa or JazzCash — live chat connects you faster.

Written Formal Complaints A formal complaint should be submitted in writing via email with your full account details. We acknowledge formal complaints within a defined review window and respond in writing.

ACCOUNT PROTECTIONS

Data Handling, Cookies and Account Security

We keep your account information secure and handle your personal data under the terms set out in our privacy policy. Here is how the key areas of that work in practice, and what you can do if you want to change or remove your information.

Data We Hold

We store the details you provide at registration — name, contact, and payment method records including JazzCash and Easypaisa wallet references — only for as long as your account is active or as required by applicable law.

Cookies and Session Tracking

Our platform uses cookies to keep your session active, remember account preferences, and analyse how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Account Security Steps

Account access is protected by OTP verification at login and on sensitive actions like withdrawal requests. If you notice unusual activity, contact support immediately and we will lock the account while we investigate.

Data Access and Deletion Requests

You can request a copy of the personal data we hold, or ask for your account data to be deleted, by writing to our policy team with your account ID. We process these requests in line with the timeline set in our privacy policy.

How Our Legal Terms Apply to Your Account

fifs Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access to fifs and all services on it — including account registration, deposits via JazzCash, Easypaisa, and Raast, and participation in casino or sportsbook sessions — is subject to applicable law in your region. We do not represent that access is lawful in every jurisdiction, and

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it is your responsibility to confirm that using this platform is permitted where you are located. By opening an account, you acknowledge that you have read and understood the terms that govern it. Our terms cover account eligibility, wallet usage, how your personal data is processed,
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and the conditions under which an account may be suspended or closed. Any payment made through JazzCash, Easypaisa, or Raast is processed under the terms of those respective payment providers in addition to ours. Where a conflict exists between our terms and local law, local law
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takes precedence. We update these terms periodically — when we do, we notify active account holders through the registered contact on file. Continued use of your account after a policy update constitutes acceptance. If any section of our terms is found unenforceable, the remaining sections continue
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in full effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Frequently Asked Legal and Policy Questions

These are the questions we get most often about how our terms and policies work. If your question is not here, reach out through the policy contact channel above.

Access depends on local law and is available only in eligible regions where regulations permit. It is your responsibility to confirm that using the platform is lawful in your location before opening an account.

We collect the details you enter at registration — including your name, contact information, and the payment method you link, such as JazzCash, Easypaisa, or Raast. This data is used to run your account and process transactions.

Send a written request to our policy email with your account ID and a clear statement that you want your data deleted. We will process the request in line with the retention rules set out in our privacy policy.

We share data only where required by law, where a payment provider like Easypaisa or Raast needs it to process a transaction, or where you have explicitly consented. We do not sell personal data.

We notify active account holders of material changes through the contact on file. Continuing to use your account after the update takes effect means you have accepted the revised terms.

Submit your complaint in writing by email, including your account ID, the decision you are disputing, and any supporting detail. We acknowledge formal complaints and provide a written response within our published review window.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy LiveLive Cricket Scores InfoAbout Us

Your Rights, Our Obligations, Clearly Stated

Raise a Legal or Policy Concern With Us

Data Handling, Cookies and Account Security

Data We Hold

Cookies and Session Tracking

Account Security Steps

Data Access and Deletion Requests

Frequently Asked Legal and Policy Questions

01 Is using fifs legal in Pakistan?

02 What data does fifs collect when I register?

03 How do I request deletion of my personal data?

04 Can fifs share my account data with third parties?

05 What happens to my account if the terms change?

06 How do I raise a formal dispute about a decision on my account?

Legal

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