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How fifs Handles Your Personal Information

When you open an account with fifs and use payment rails like JazzCash, Easypaisa, or Raast, you share information with us.

Account Data ProtectionJazzCash & Easypaisa Payment PrivacyCookie ControlsData Retention PolicyYour Right to Access or Delete Data

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What Data We Collect and Why It Is Used

fifs Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

fifs collects personal data in three main ways: account registration details you provide directly, transactional data generated when you deposit or withdraw through JazzCash, Easypaisa, or Raast, and technical data produced by your device and browser during each session. Registration data includes your name, email address,

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phone number and any identity verification documents we request. Payment data covers transaction references and wallet identifiers tied to your JazzCash or Easypaisa account — we do not store full wallet PINs or card numbers on our servers. Technical data includes IP address, device type, operating
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system and session timestamps. We use this information to verify your identity, process payments accurately, detect unusual account activity, and improve how the platform loads on mobile. Access to fifs and the use of your data is subject to local law and available only where permitted
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in eligible regions. We do not sell your personal data to third parties for their own marketing purposes. Where we engage service providers — such as payment processors or security partners — those parties are contractually bound to handle your data only as directed by us.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about your personal data, want to request a copy of what we hold, or need to report a concern, our support team handles privacy queries directly. Reach out through any of the channels below and we will respond with the specific information tied to your account.

Email Privacy Request Send a written data request or deletion query to our privacy address. Include your registered email and the nature of your request so we can locate your account records promptly.

Live Chat Support Start a live chat session from your account dashboard. Our support team can confirm what data categories we hold against your profile and escalate formal requests to the privacy team.

Account Settings Portal Log in, navigate to Account Settings, then Privacy. From there you can review stored data preferences, manage cookie consent and submit a deletion request without contacting support.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account security and data integrity sit at the centre of how fifs operates. We apply encryption across data in transit and at rest, and access to personal data internally is limited to staff whose role requires it. Your payment history — whether that is a Raast transfer or an Easypaisa withdrawal — is logged only for transaction verification and fraud detection, not for profiling or resale.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly on mobile. You can adjust cookie preferences from the privacy panel in Account Settings at any time.

Data Retention Period

Account data is retained for as long as your account remains active. After a verified account closure, we hold records only as long as required by applicable financial or legal obligations, then delete them.

Third-Party Processors

Payment processors handling JazzCash, Easypaisa and Raast transactions operate under data-processing agreements. They receive only the transaction data needed to complete or reverse a payment — nothing more.

Your Access and Correction Rights

You can request a copy of all personal data we hold, ask us to correct inaccuracies, or ask for erasure where no legal hold applies. Submit requests via live chat or the Account Settings privacy panel.

Common Questions About Your Privacy on fifs

The questions below cover what we get asked most about data rights, payment privacy and account security. If your question is not here, reach out through live chat or the privacy contact email.

We collect your name, phone number, email address and any identity documents required to verify your account. No additional data is gathered beyond what the registration form requests.

We store transaction references and wallet identifiers to reconcile deposits and withdrawals. Full wallet PINs and complete account credentials are never stored on our servers.

Yes. Log in, go to Account Settings, then Privacy, and submit a data access request. We will compile and send your data within the timeframe required by applicable regulations.

Submit a deletion request through the Account Settings privacy panel or via live chat. Where no legal hold applies, we will delete your records after your account is formally closed.

We do not sell or share your data with third parties for their own marketing. Service providers who process payments or support security functions receive only the data needed for those specific tasks.

We use session cookies for login continuity and analytics cookies for performance monitoring. You can review and adjust your cookie settings at any time from the privacy panel inside Account Settings.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How fifs Handles Your Personal Information

How to Reach Us About Your Data

How We Protect and Manage Your Information

Common Questions About Your Privacy on fifs

01 What personal information does fifs collect when I register?

02 Is my JazzCash or Easypaisa payment data stored on fifs servers?

03 Can I request a copy of all the data fifs holds about me?

04 How do I ask fifs to delete my personal data?

05 Does fifs share my data with third parties for marketing?

06 How does fifs handle cookies and can I turn them off?

Privacy Policy

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